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Rebooted and got the error message from the original post. I opened Office and everything seemed to be working perfectly. I have tried repairing the Office installation which come back saying repair successful. Office Setup. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xf. I clicked ok and it proceeded to install Office Completed and worked without any problems at all.

Except upon reboot I got the same "Office install problem Error: Sorry, we couldn't install office. We ran into a problem " but everything still seemed to work. Sorry for the long winded reply but I thought I would share as much info as I could to help resolve the issue. In reply to Really Confused One's post on April 24, In reply to Kevin ChristianBuquid's post on April 24, Any ideas?

I have also tried the Online Repair, which also gives these messages. I had the same issue with the HUP install and was able to get office to install by downloading the full version ISO package.

Hi Linda, To address this concern, we suggest that you rename Microsoft Help Folder since that you've tried to run the Fix It to remove traces of Office. Restart the computer and then try to install Office in Windows clean boot mode. Let us know how it goes. Thank you. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.

In reply to Jomel Ber's post on October 4, I am sorry this is still not working. Is there a way to go back to Office 7? This is serious for me as I cannot work. More help is greatly appreciated. Side note: I went back a couple days for a roll back.

For overall guidance about which version to install, see Choose the bit or bit version of Office. If you're not sure which bit version you may have already installed, see What version of Office am I using? Need more help?

Join the discussion. Was this information helpful? I can't sign in I forgot my password. Troubleshoot activation failures Deactivate an install. Where do I install Office for Mac? Set up email on an Android Set up email on an iPhone or iPad Set up email on a Windows Phone or tablet Troubleshoot email setup on a mobile device Can't edit documents using Office apps on mobile. Can't find Office applications Switched Office plans and now can't use Office Office "stopped working" message appears Don't know what product or license I have.

If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac.

After February 28, you won't be able to install Office as part of your subscription. See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall Office After February 28, you won't be able to install Project or Visio as part of your subscription.

See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall the versions of Project or Visio. When you install Office , all the applications that came with your particular Office product is installed at the same time. If you previously installed the bit version of Office on your PC, but decide you now want the bit version, you'll have to uninstall bit and then reinstall the bit version of Office.

To uninstall the bit version use this easy fix to uninstall Office. If you can't find Access on your computer even though its included with your Office subscription, try the following in the order listed. Note: Access can only be installed on computers running Windows 7 or later.

You can't install Access on a Mac. When the update is complete, click Start and look for Access in your list of apps. If you need to install the bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business product. If you have problems installing Office, you may need to uninstall it first and then reinstall it. See the section above, For problems while installing Office. Note: If you're unable to sign in with your work or school account, you may be signing in to the wrong Office service, see Where to sign in to Office If you don't see The latest desktop version of Office in the list or Project or Visio if your organization has a plan that includes those applications your admin probably hasn't assigned an Office license to you.

If you're an admin, see Assign licenses to users in Office for business. For more information, see What Office business product or license do I have?

Not all Office subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client.

If your organization has one of these Microsoft plans, the Office admin can switch to a different Office plan or subscription or buy another Office for business subscription for users in an organization who require the full version of Office.

If you're an admin and you aren't sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office Education, which includes Word, Excel, PowerPoint, and OneNote.

Be sure to check the System requirements for Office. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer's browser. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background.

Select your subscription from the list in Renew Office for business to see the steps for how to renew it. If you're on an Microsoft subscription, you will see an upgrade notification in the menu bar of your Office applications or you can update your version manually by signing in to Microsoft See Upgrade to Office using Office for business.

Office up-to-date ensures that you have the latest security updates and fixes. If your admin has given you permission to install updates, see Install Office updates. Tip: You can download and run the Microsoft Support and Recovery Assistant to perform automated tests and recovery actions that help identify and fix sign in problems. Where you sign in depends on which service you're using. This is the account that you created or someone in your organization created on your behalf.

If you use Office operated by 21Vianet in China , sign in with your work or school username and password at:. If you use Office Germany , sign in with your work or school username and password at:. For more information about accounts, see Where to sign in to Office or What is my user ID and why do I need it for Office for business? As an Office for business user, you can download Microsoft Support and Recovery Assistant to help you fix activation issues.

After completing the installation, the Application Install window will open. Edge older or Internet Explorer. When the Application Install window appears, you will be asked if you want to install this application. Select Install to continue. If activation failures began after you upgraded to Windows 10, see Office error code 0xFC12 when activating Office. If prompted, sign in with your work or school account. Under Install status , select Deactivate to deactivate the Office installations you no longer use.

For more information, see Deactivate Office if you see a "limit reached" error. Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure.

See Uninstall Office for Mac for instructions on uninstalling the Office apps. To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac.

If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. When you install Office it's automatically linked to your Office plan.

This means if you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan. Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. If you don't see The latest desktop version of Office in the list, your admin probably hasn't assigned an Office license to you.

The content of this article is specific to Office installation issues. Try these articles if you're looking for troubleshooting help for these Office services:. Outlook Help. Skype for Business Help. OneDrive for Business Help. If you're still having trouble installing Office, contact your Office admin. If you bought a stand-alone version of an Microsoft app, for example Visio or Word, in most cases you install this app in the same way you install the Microsoft suite, by signing in to www.

The Microsoft apps are available to install on your iPhone and iPad, Android device, or Windows phone and tablet. See Set up Office apps and email on a mobile device. If Microsoft seems to be taking a very long time to install, this may be caused by problems with your internet connection, firewall, or anti-virus software.

For possible solutions, see Office is taking long to install. Microsoft can also take long to install because of a slow internet connection such as a dial-up connection. If you don't have a good connection, install Microsoft using the Use the Office offline installer. Microsoft won't install: Your computer must be running a supported operating system to install Microsoft You can find a list of which systems are supported on the system requirements page.

For example, your install won't be successful if you're trying to install Microsoft on a computer running Windows Vista or Windows XP operating system. If your computer can't install the full desktop version of Microsoft , try the free Office Online apps using your desktop browser. I received an error message: If you got an error message while trying to install Microsoft and it has a Learn More link, select it to get information for how to troubleshoot that particular error.

If there wasn't a link, see Troubleshoot installing Office. I received an unsupported operating system message: If you got an unsupported operating system error message you may be trying to install Microsoft on an unsupported device such as installing the Mac version of Microsoft on a PC or vice versa, or trying to install Microsoft on a Chromebook or other mobile device.

See Unsupported operating system error when installing Office or Set up Office apps and email on a mobile device. For information about how to download the desktop version of OneNote see OneNote is missing after installing Office or Microsoft If Microsoft is installed, but you need help with Microsoft basics, or learn how to do a specific task such as print a document, set up an account in Outlook, or use VLOOKUP in Excel, go to the top of this page and select Apps or Learn Office.

You can also type what you're looking for using the search bar in the upper-right corner. If you're the Microsoft admin of an Office for business plan, users in your organization can only install Microsoft using the steps in this topic as long as your plan includes the desktop version of Microsoft , and you've assigned the user a license and given them permission to install Microsoft Manage software download settings in Microsoft For information about how to assign licenses, see Assign licenses to users in Microsoft for business.

If you've run out of licenses and need to purchase more, see Buy licenses for your Microsoft for business subscription. If you weren't able to resolve your problem, try contacting Microsoft support. Related topics. Install Office or Microsoft How to install Office or Microsoft Redeem or activate. Product keys. Activate Office or Microsoft Install other apps.

Set up mobile devices. Office or Microsoft updates. Upgrade to the latest version. Troubleshoot and uninstall. Learn more about product keys, assigned licenses, Workplace Discount Program, and volume license versions.

Sign in to download Microsoft Go to www. You signed in with a work or school account From the home page select Install Office If you set a different start page, go to aka. Notes: For Microsoft operated by 21 Vianet go to login.